KEEPING COMMITMENTS IS AN EASY WAY TO BUILD TRUST:
“Stand up for what’s right, in small matters and large one,
and always do what you promise.”
~Reuben Marck, Chairman & CEO, Colgate-Palmolive
Keeping commitments is the quickest way to build trust with anyone. There are many ways we diminish trust. One of the most common is the unkept promise. In business, promises or keeping commitments shows up in many ways: contracts, purchases, creating appointments, deadlines, in the moment comments, etc. Each are commitments you are expected to deliver once you agree to them.
◊ BIG QUESTION: Are you someone who makes promises? …
Do you keep your promises/commitments?
THE PERCEPTION OF KEEPING COMMITMENTS
Recently I was sitting with several business acquaintances and one of them was telling another person that I was “so dang punctual”. I took that as a great compliment because to me that is definitely a sign of keeping commitments. Better yet, it was noticed! Sounds pretty good doesn’t it? Guess what happened next? The guy who heard this kindly looked at me, smiled, and proceeded to tell me I missed an appointment I scheduled with him earlier that same week!!!
This momentarily stunned me because once I set an appointment, I don’t have a practice of missing them! So there I was, with one complimenting me and another expressing I had blipped on the radar screen! In almost the same breathe I was accepting a great acknowledgement and simultaneously dying a thousand deaths for missing an appointment (which I thought was the following week)! In that moment, infront of everyone I apologized.
I was grateful for a the good track record I secured with this gent prior to missing an appointment with him. I also explained that I was going through a whole technology shift that week with the new website launching and some difficult calendar synching. I owned all of it, quickly had a conversation with my tech team, and met with the gent the following week. It was important for me to own all my stuff – even the unusual circumstances. This was just a blip in my case – not a pattern! I appreciate the fact I have a solid enough relationship of trust with this gent that my “human blip” didn’t diminishing the importance of our relationship.
WHAT’S YOUR KEEPING COMMITMENTS TRACK RECORD?
Are you keeping commitments by showing up on time, coming prepared, and delivering what you promised? How are you at keeping commitments regarding your business relationship (keeping appointments to appropriately develop your business)? How are you at keeping commitments to your own self? What about keeping commitments in your social circles – family and friends?
Muhammad said, “There are three signs of a hypocrite: when he speaks he speaks lies, when he makes a promise he breaks it, and when he is trusted he betrays his trust.”
TIPS FOR KEEPING COMMITMENTS, VIA STEPHEN M. R. COVEY:
◊ Say what you’re going to do, then do what you say you’re going to do.
◊ Make commitments carefully and keep them.
◊ Make keeping commitments the symbol of your honor.
◊ Don’t break confidences.
◊ Don’t attempt to “PR” your way on of a commitment you’ve broken.”
(Source: “Speed of Trust” book by Covey & Merrill, 2006, p. 221)
Please feel free to share in the comment section which one, or two, of the Keeping Commitment Tips you will adopt.
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p.s. High praise to Mark Mullarky of Mullarky Business Systems. Mark offered a great service to Brilliant Breakthroughs and kept his commitment about completing a special project. Appreciate you and your exceptional work Mark!