Navigation

Tag Archives: customer service

Small Business Coaching by Brilliant Breakthroughs, Inc. Topic: Customers Interrupting illustrated by clicking on a 5 star review.

Are YOUR Customers Interrupting YOUR Business Day?

Are YOUR Customers Interrupting YOUR Business Day? Customers, by nature, are always interrupting businesses. That’s a customer’s job. If they didn’t need your help, they wouldn’t be YOUR Customers. Think about that for a moment. Are your customers interrupting you? Recently, I’m been addressing customer service, customer experiences, and how we, as Small Business Owners, […]

Small Business Coaching by Brilliant Breakthroughs, Inc. Doing the right thing illustrated by a women rescuing a child and giving her water.

Do you do the right thing?

Do you do the right thing? “Doing the right thing” isn’t a new approach for successful business; yet, it still isn’t common sense. Doing what’s right is what separates YOUR Customers from having a good experience or not. If a customer isn’t happy, the responsibility falls on you as a Small Business Owners to either […]

Small Business Coaching by Brilliant Breakthroughs, Inc. Customer Service Score illustract with the word FEEDBACK as a button to click.

What’s Your Business’s Customer Service Score?

What’s Your Business’s Customer Service Score? If YOUR Small Business is like most, you don’t know YOUR Business’s Customer Service Score. You may not even know this is important to YOUR Business’s Performance, nor how to create it. The good news is you are reading this now and can fill this gap with minimal effort. […]

Small Business Coaching by Brilliant Breakthroughs, Inc. Topic: Little stuff illustrated by beached baby sea turtles

The little stuff matters myth-buster

The little stuff matters myth-buster We’re told the little stuff doesn’t matter. In life this is more accurate, but in business it isn’t true! Your customers deserve the best offering and service, which requires addressing the little stuff. If you don’t get this right, it minimizes Your Business’s Success Rate. Ultimately negatively impacting your profit. […]

Small Business Coaching by Brilliant Breakthroughs, Inc. Topic: Does Consistency Matter? Illustrated by a beehive.

Does Consistency Matter in Customer Relationship Building?

Does Consistency Matter in Customer Relationship Building? Does consistency matter? Yes, it does! It matters in most things in life and business. Small Business Owners try to convince themselves that it doesn’t matter, but it does. It does improve YOUR Success Rate. Consistency is a respect and/or commitment thing. How are you showing up for […]

Business Coaching by Brilliant Breakthroughs, Inc. Topic: Streamlining Business illustrated with a paved lane with trees on the side.

Streamlining business activities for more leisure time

Streamlining business activities for more leisure time Streamlining business activities is no small feat. It requires you to fully understanding your business so you can map out each step in the customer experience, and the user experience, as well as your your internal processes. Many Small Business Owners (SBOs) who don’t capitalize on it’s full […]

Business Coaching by Brilliant Breakthroughs, Inc. Topic: Differentiation illustrated by 2 different colored shoes.

Differentiation is what makes your customers happy

Differentiation is what makes your customers happy Differentiation is a fancy word for unique. If your business offers something unique, it will attraction attention. Hopefully it will attract the attention of Your Ideal Customers and fortify Your Business’s Success! When you design YOUR Business’s Success, most likely you will design it differently than your competitors. […]

The Green Mile movie provides insights for Small Business Owners to up their game. Image credit: IMDb.com

The Green Mile: Business Movie Review

The Green Mile: Business Movie Review “The Green Mile” movie will teach  Small Business Owners business strategies  of Leadership, Understanding, & Compassion The Green Mile (1999) is a classic movie about people. Paradox after paradox, this story illustrates the journey of life and how we impact one another – sometimes unknowingly. This movie will captivate you to explore the […]

Small Business Coaching by Brilliant Breakthroughs, Inc. Networking Hubs illustrated by a bicycle's hub and spokes.

Networking Hubs Efficiently Grow Your Business

Networking Hubs Efficiently Grow YOUR Business Do you have networking hubs to build stronger relationships in your marketplace? Networking hubs aren’t a new concept, but you might not be familiar with the term nor the power they create to efficiently grow your business’s reach. Ultimately boosting YOUR Business’s Growth! A networking hub is different than […]

Small Business Coaching by Brilliant Breakthroughs, Inc. Topic: Developing Your Customer illustrated by gray words of Customer Service laying on top of one another.

Developing your customer as yours

Developing your customeras yours Small Business Owners, you need to understand the importance of developing your customer as your own – one at a time. When you do this, you create your own marketplace of loyal customers. They will repeatedly purchase from you and refer you all the time. It’s like creating your own marketing […]