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Tag Archives: customer service

Small Business Coaching by Brilliant Breakthroughs, Inc.:

A working job description for Small Business Owners

A working job description for Small Business Owners A good job description is hard to find. Small Business Owners usually don’t have one. Do you? I was an executive recruiter for about 10 years and saw countless job descriptions. What did they have in common? Almost every job description was ineffective! What is the purpose of […]

Small Business Coaching by Brilliant Breakthroughs, Inc. Customer Service illustrated by the words CUSTOMER and SERVICE in gray laying on top of each.

Secret to providing good customer service that rocks

Providing good customer service that totally rocks! Providing good customer service is a lost art. You should be developing this to improve YOUR Business Performance by gaining loyal customers and expanding your customer base. Are you? Ask any successful Small Business Owner (SBO) and they will tell you how good customer service supports their business […]

Small Business Coaching by Brilliant Breakthroughs, Inc. Appreciation Returns illustrated by a multi-colored blue and yellow envelope with "THANK YOU" on it.

Appreciation returns favorable business

Appreciation returns favorable business Appreciation returns favorable business to Small Business Owners day after day. Do you use appreciation as a business strategy to improve YOUR Business Performance? It’s pretty simple. Consistently, appreciation returns favorable business because we all like being appreciated. When we feel appreciated we remember those who appreciated us. We enjoy reciprocating […]

Small Business Coaching by Brilliant Breakthroughs, Inc. Business Power Moves illustrated by a $100 bill burning.

5 Small Business Power Moves Recap

The 5 Small Business Power Moves Recap Business Power Moves – you know the actions which really make a difference, aren’t typically discussed as only a handful of activities. Yet, these 5 Power Moves will help you secure YOUR Business Profitability. If you’re burning through money faster than you’re  acquiring it, this articles for you! […]

Small Business Coaching by Brilliant Breakthroughs, Inc. Leadership Style illustrated by the dressy dancing shoes of professional dancers.

Leadership Style of Small Business Owners

The Leadership Style of Small Business Owners Leadership Style options are varied. Do you know yours? Are you aware of the different styles of leaders? Do you know your default style of leadership? Your Leadership Style is unique. More often than not, a style is a natural default and not consciously created. Something magical happens […]

Small Business Coaching by Brilliant Breakthroughs, Inc.: Customer Servicing illustrated by a smiling man shoe shining another man 's shoes in tropical setting.

Customer Servicing: Fourth Small Business Power Move

Customer Servicing: Fourth Small Business Power Move Customer Servicing isn’t a concept. It’s an action. If you develop an exceptional Customer Experience, YOUR Customer focus will serve YOUR Customers well. Servicing YOUR Customers exceptionally, is the quickest way to assure revenue is solid and YOUR Business Success is secured. Customer Servicing is the 4th Small […]

Business Coaching by Brilliant Breakthroughs Inc._Customer Conversion illustrated by seedlings sprouting.,

Customer Conversion: Third Small Business Power Move

Customer Conversion: Third Small Business Power Move Customer Conversion is a specific and brief moment in time throughout the overall customer experience. Yet, it’s why you’ve been working so hard to complete the first two Small Business Power Moves. This one moment is the key indicator if YOUR Business Performance is on track. Conversion is […]

Master Business Coaching by Brilliant Breakthroughs, Inc. Surface-Dwellers illustrated by a alligator rising from the water.

Small Business Owners parading as Surface-Dwellers

Small Business Owners parading as Surface-Dwellers Surface-Dwellers offers us a very distinct and almost fairy-tale visual of creatures who are wanders. These wanders tend to have a smaller physical frame. One might even call them “small”. Usually Surface-Dwellers aren’t too industrious. Lacking clarity and commitment, they tend to go where the winds take them. They […]

Business Coaching by Brilliant Breakthroughs, Inc. Customer Engagement illustrated by two "finger people" who are right along side eachother and happy. Hearts are in the background.

Customer Engagement: Second Small Business Power Move

Customer Engagement: Second Small Business Power Move Customer Engagement conversations have been more common since technology has been able to help Small Business Owners (SBOs) automate systems to improve Business Performance. Many SBOs still underestimate the power of customer engagement. This is quite unfortunate because it’s the crucial step between attracting (potential) customers and converting […]

Business Coaching by Brilliant Breakthroughs, Inc. Customer Attraction illustrated by a magnet attracting dollar bills to it.

Customer Attraction: YOUR First Small Business Power Move

Customer Attraction: YOUR First Small Business Power Move Customer Attraction isn’t a new concept for Small Business Owners (SBOs). In fact is the oldest one there is! SBOs, read this article if you want to learn how to Boost YOUR Business Success. Successful SBOs are always focused on two things: delivering exceptional service AND attracting […]