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Tag Archives: customer service

women with glass talking on the phone

Answer your phone when your business line rings

Answer your phone when  your business line rings Answer your phone Small Business Owners! You don’t know how much business you are turning away because you aren’t answering your business phone when it rings. You are losing business opportunities! This is all about how phone rings can equate to cash register rings. I recently met with […]

Table of Brilliant Breakthroughs for the Small Business Owner -Vols 1 and 2 at eWN summit

Give first adds value to your customers and business

Give first adds value to your customers and your business Give first is a life lesson most of us are taught as children. The adults who remember to give first in business are light years ahead of the their competitors. Why? This, unfortunately, is still an unique practice. The practitioners, who give first, are boosting […]

People riding camels across the desert.

Your Customer Journey Experience Should Add Value

Your Customer Journey Experience Should Add Value Does your customer journey add value to what you are offering YOUR Customers? If so, congratulations. If not, now is the time to create a new strategy to improve YOUR Business’s Performance. Over the past 5 – 10 years, the focus on advancing business has been placed on […]

Swan practicing guiding leadership as she leads gray feathered babies.

We need great leaders to guide

We need great leaders to guide Great leaders aren’t born. Leadership is still a relatively new expertise; however, research consistently reveals leadership is a skill and capability. Don’t kid yourself. How effective you are as a leader tremendously impacts YOUR Business’s Performance! Granted we’ve had leaders since the beginning of time; however, leadership is a […]

Two faces in background with the word feedback in the middle to help develop better relationships

Developing better relationships for business success

Developing Better Relationships for Business Success Developing better relationships doesn’t have to be difficult – unless you want it to be. Many find business relationships are easier to develop than personal relationships. I agree! If you aren’t sure if you’re effectively developing better relationships, just look at your revenue stream or streams. Revenue streams indicate […]

Small Business Coaching by Brilliant Breakthroughs, Inc. Topic: Customers Interrupting illustrated by clicking on a 5 star review.

Are YOUR Customers Interrupting YOUR Business Day?

Are YOUR Customers Interrupting YOUR Business Day? Customers, by nature, are always interrupting businesses. That’s a customer’s job. If they didn’t need your help, they wouldn’t be YOUR Customers. Think about that for a moment. Are your customers interrupting you? Recently, I’m been addressing customer service, customer experiences, and how we, as Small Business Owners, […]

Small Business Coaching by Brilliant Breakthroughs, Inc. Doing the right thing illustrated by a women rescuing a child and giving her water.

Do you do the right thing?

Do you do the right thing? “Doing the right thing” isn’t a new approach for successful business; yet, it still isn’t common sense. Doing what’s right is what separates YOUR Customers from having a good experience or not. If a customer isn’t happy, the responsibility falls on you as a Small Business Owners to either […]

Small Business Coaching by Brilliant Breakthroughs, Inc. Customer Service Score illustract with the word FEEDBACK as a button to click.

What’s Your Business’s Customer Service Score?

What’s Your Business’s Customer Service Score? If YOUR Small Business is like most, you don’t know YOUR Business’s Customer Service Score. You may not even know this is important to YOUR Business’s Performance, nor how to create it. The good news is you are reading this now and can fill this gap with minimal effort. […]

Small Business Coaching by Brilliant Breakthroughs, Inc. Topic: Little stuff illustrated by beached baby sea turtles

The little stuff matters myth-buster

The little stuff matters myth-buster We’re told the little stuff doesn’t matter. In life this is more accurate, but in business it isn’t true! Your customers deserve the best offering and service, which requires addressing the little stuff. If you don’t get this right, it minimizes Your Business’s Success Rate. Ultimately negatively impacting your profit. […]

Small Business Coaching by Brilliant Breakthroughs, Inc. Topic: Does Consistency Matter? Illustrated by a beehive.

Does Consistency Matter in Customer Relationship Building?

Does Consistency Matter in Customer Relationship Building? Does consistency matter? Yes, it does! It matters in most things in life and business. Small Business Owners try to convince themselves that it doesn’t matter, but it does. It does improve YOUR Success Rate. Consistency is a respect and/or commitment thing. How are you showing up for […]