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Tag Archives: customer service

People riding camels across the desert.

Your Customer Journey Experience Should Add Value

Your Customer Journey Experience Should Add Value Does your customer journey add value to what you are offering YOUR Customers? If so, congratulations. If not, now is the time to create a new strategy to improve YOUR Business’s Performance. Over the past 5 – 10 years, the focus on advancing business has been placed on […]

Swan practicing guiding leadership as she leads gray feathered babies.

We need great leaders to guide

We need great leaders to guide Great leaders aren’t born. Leadership is still a relatively new expertise; however, research consistently reveals leadership is a skill and capability. Don’t kid yourself. How effective you are as a leader tremendously impacts YOUR Business’s Performance! Granted we’ve had leaders since the beginning of time; however, leadership is a […]

Two faces in background with the word feedback in the middle to help develop better relationships

Developing better relationships for business success

Developing Better Relationships for Business Success Developing better relationships doesn’t have to be difficult – unless you want it to be. Many find business relationships are easier to develop than personal relationships. I agree! If you aren’t sure if you’re effectively developing better relationships, just look at your revenue stream or streams. Revenue streams indicate […]

Small Business Coaching by Brilliant Breakthroughs, Inc. Topic: Customers Interrupting illustrated by clicking on a 5 star review.

Are YOUR Customers Interrupting YOUR Business Day?

Are YOUR Customers Interrupting YOUR Business Day? Customers, by nature, are always interrupting businesses. That’s a customer’s job. If they didn’t need your help, they wouldn’t be YOUR Customers. Think about that for a moment. Are your customers interrupting you? Recently, I’m been addressing customer service, customer experiences, and how we, as Small Business Owners, […]

Small Business Coaching by Brilliant Breakthroughs, Inc. Doing the right thing illustrated by a women rescuing a child and giving her water.

Do you do the right thing?

Do you do the right thing? “Doing the right thing” isn’t a new approach for successful business; yet, it still isn’t common sense. Doing what’s right is what separates YOUR Customers from having a good experience or not. If a customer isn’t happy, the responsibility falls on you as a Small Business Owners to either […]

Small Business Coaching by Brilliant Breakthroughs, Inc. Customer Service Score illustract with the word FEEDBACK as a button to click.

What’s Your Business’s Customer Service Score?

What’s Your Business’s Customer Service Score? If YOUR Small Business is like most, you don’t know YOUR Business’s Customer Service Score. You may not even know this is important to YOUR Business’s Performance, nor how to create it. The good news is you are reading this now and can fill this gap with minimal effort. […]

Small Business Coaching by Brilliant Breakthroughs, Inc. Topic: Little stuff illustrated by beached baby sea turtles

The little stuff matters myth-buster

The little stuff matters myth-buster We’re told the little stuff doesn’t matter. In life this is more accurate, but in business it isn’t true! Your customers deserve the best offering and service, which requires addressing the little stuff. If you don’t get this right, it minimizes Your Business’s Success Rate. Ultimately negatively impacting your profit. […]

Small Business Coaching by Brilliant Breakthroughs, Inc. Topic: Does Consistency Matter? Illustrated by a beehive.

Does Consistency Matter in Customer Relationship Building?

Does Consistency Matter in Customer Relationship Building? Does consistency matter? Yes, it does! It matters in most things in life and business. Small Business Owners try to convince themselves that it doesn’t matter, but it does. It does improve YOUR Success Rate. Consistency is a respect and/or commitment thing. How are you showing up for […]

Business Coaching by Brilliant Breakthroughs, Inc. Topic: Streamlining Business illustrated with a paved lane with trees on the side.

Streamlining business activities for more leisure time

Streamlining business activities for more leisure time Streamlining business activities is no small feat. It requires you to fully understanding your business so you can map out each step in the customer experience, and the user experience, as well as your your internal processes. Many Small Business Owners (SBOs) who don’t capitalize on it’s full […]

Business Coaching by Brilliant Breakthroughs, Inc. Topic: Differentiation illustrated by 2 different colored shoes.

Differentiation is what makes your customers happy

Differentiation is what makes your customers happy Differentiation is a fancy word for unique. If your business offers something unique, it will attraction attention. Hopefully it will attract the attention of Your Ideal Customers and fortify Your Business’s Success! When you design YOUR Business’s Success, most likely you will design it differently than your competitors. […]