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Small Business Coaching by Brilliant Breakthroughs Inc. Topic: Respecting Each Other. Illustrated by a written "Thank You"

Respecting each other through gratitude

Respecting each other through gratitude Respecting each other is in short supply and high demand these days. Unfortunately, it isn’t any different in business. Respecting others doesn’t cost you anything! Genuinely saying “Thank You!” is a free action you can extend to everyone – at any time. Extending gratitude is a sign of respect and […]

Small Business Coaching by Brilliant Breakthroughs, Inc. Topic: Bias illustrated by colorful umbrellas.

Bias: Nature or Nurture?

Bias: Nature or Nurture? Bias, we all live with it. It does impact your life and business. Small Business Owners are influenced by this throughout their day.  The two questions I have for you: Are you aware how it impacts your business decisions? Do you understand it enough to work with it effectively? If you’re […]

Small Business Coaching by Brilliant Breakthroughs, Inc. Topic: Inbound Marketing illustrated by Kelly E Andrew's headshot.

3 Fundamental Points to Understand Why Inbound Marketing Matters

3 Fundamental Points to Understand Why Inbound Marketing Matters for Small Business Success Mastering your Inbound Marketing is one of the quickest ways to improve YOUR Business’s Performance. Today’s blogging guest, is Kelly E. Andrew, founder of Filament Communication. Her mission, to help independent businesses grow, inspired her to hone her internet marketing skills and […]

Small Business Coaching by Brilliant Breakthroughs, Inc. Topic: Customers Interrupting illustrated by clicking on a 5 star review.

Are YOUR Customers Interrupting YOUR Business Day?

Are YOUR Customers Interrupting YOUR Business Day? Customers, by nature, are always interrupting businesses. That’s a customer’s job. If they didn’t need your help, they wouldn’t be YOUR Customers. Think about that for a moment. Are your customers interrupting you? Recently, I’m been addressing customer service, customer experiences, and how we, as Small Business Owners, […]

Small Business Coaching by Brilliant Breakthroughs, Inc. Doing the right thing illustrated by a women rescuing a child and giving her water.

Do you do the right thing?

Do you do the right thing? “Doing the right thing” isn’t a new approach for successful business; yet, it still isn’t common sense. Doing what’s right is what separates YOUR Customers from having a good experience or not. If a customer isn’t happy, the responsibility falls on you as a Small Business Owners to either […]

Small Business Coaching by Brilliant Breakthroughs, Inc. Customer Service Score illustract with the word FEEDBACK as a button to click.

What’s Your Business’s Customer Service Score?

What’s Your Business’s Customer Service Score? If YOUR Small Business is like most, you don’t know YOUR Business’s Customer Service Score. You may not even know this is important to YOUR Business’s Performance, nor how to create it. The good news is you are reading this now and can fill this gap with minimal effort. […]

Small Business Coaching by Brilliant Breakthroughs, Inc. Topic: Little stuff illustrated by beached baby sea turtles

The little stuff matters myth-buster

The little stuff matters myth-buster We’re told the little stuff doesn’t matter. In life this is more accurate, but in business it isn’t true! Your customers deserve the best offering and service, which requires addressing the little stuff. If you don’t get this right, it minimizes Your Business’s Success Rate. Ultimately negatively impacting your profit. […]

Small Business Coaching by Brilliant Breakthroughs, Inc. Topic: Does Consistency Matter? Illustrated by a beehive.

Does Consistency Matter in Customer Relationship Building?

Does Consistency Matter in Customer Relationship Building? Does consistency matter? Yes, it does! It matters in most things in life and business. Small Business Owners try to convince themselves that it doesn’t matter, but it does. It does improve YOUR Success Rate. Consistency is a respect and/or commitment thing. How are you showing up for […]

Small Business Coaching by Brilliant Breakthroughs, Inc. Topic: What Generate Revenue Illustrated by a dried-up river bed.

Are you focusing on what generates revenue?

Are you focusing on what generates revenue? What generates your business’s revenue is different from what generates another small business’s revenue; however, everyone needs customers and sales to generate revenue. I know this seems like the obvious, but lately some of my conversations with other Small Business Owners (SBOs) reveal they aren’t focusing on the […]

Business Coaching by Brilliant Breakthroughs, Inc. Topic: Streamlining Business illustrated with a paved lane with trees on the side.

Streamlining business activities for more leisure time

Streamlining business activities for more leisure time Streamlining business activities is no small feat. It requires you to fully understanding your business so you can map out each step in the customer experience, and the user experience, as well as your your internal processes. Many Small Business Owners (SBOs) who don’t capitalize on it’s full […]