Listen up! Are you hearing what is and isn’t being spoken?
“Listen”… we command children to do this throughout any given day. Yet, more adults need to be told this, repeatedly! Why do we expect our children to listen better than our colleagues, workplace teams, and customers?
Listen up! Discover the unspoken conversation
When we speak of listening more effectively, we must first realize there are layers of conversations occurring simultaneously. I’m not going to pretend I hold the inequivocal list of the layers of textured conversation. Yet, this past week I was at the Wisconsin Business Owners Meetup and one of the presenters Claudia Howard, the founder of The Career Role Model Program, spoke to us about body language. As we learned, some of the things we were taught about body language are not as black and white as we were taught 20 years ago. This field is redefining itself and is worth us spending some time re-familiarizing ourselves with it.
Another layer of conversation to listen for is the verbally unspoken message. What am I talking about? This is when people are saying one thing and it is up to you, the listener, to understand all the related points which aren’t being discussed. A great example of this is our modern day 30 minute television comedy program. Due to the time constraints, the viewers are expected to connect the dots between what characters are doing and saying and then link this from one scene to another to get the complete story of an episode. The writers are expecting viewers to listen to unspoken messages. Have you seen an episode where you wish you had a decoder ring to decipher it?
Listen up! to what is actually being stated
How often do you hear someone speak and you aren’t listening? You hear them, but are not actively listening or an engaged listener? If you are like most, far too often! I’ve noticed that people are still trying to multi-task. This not only impedes effective listening, it negatively impacts productivity levels as well.
In the modern age of social media, we are instructed to engage with followers. I’d like to add, as professionals we should become engaged listeners. Engaged listeners effectively serve both internal and external customers. Engaged listeners are following trends and are making bold moves. They hear all the layers of conversation.
BRILLIANT BREAKTHROUGHS BIG QUESTION:
When was the last time you gave 100% to listening while in a conversation?
If it was recently, this is good! Not common, but good. The extra-ordinary sales professionals are masters at this. They are communications experts. They are actively listening to everything you are saying and aren’t saying. The aren’t saying area was one of my specialties as an executive recruiter. Good sales people are paid to effectively super sleuth through a conversation.
BRILLIANT BREAKTHROUGHS BIG TIP:
This week, be aware if you are active listening or not. Then make changes to improve this.
If you spend more time noticing when you not are actively listening, you will improve your listening skills and performance. We always can tell when others aren’t fully listening-don’t let that person be you!
Please feel free to comment what you notice when people aren’t listening.
THANKS FOR ALLOWING ME TO HELP YOU IMPROVE YOUR BUSINESS!
If you want to discuss this strategy or something you need assistance with,
please call Maggie (262) 716.7750 for YOUR No-cost Consultation.
p.s.: When you listen, you show you care. Remember: communication is a two-way street!