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Superb Customer Service Matters!

Superb Customer Service Matters!

Are you and your team offering SUPERB service?
Are you constantly delivering the “Wow” to your customers?

This past week I went to San Francisco for a business event. I’d like to thank my dear friend who invited me to this fabulous event: my deepest appreciation to you Barbara Marie! Everything was great, except the weather… it was such a bummer to go to California and experience colder, much colder and significantly wetter, weather than when I left in Wisconsin – go figure! Yet, returning home to everything blooming and colorful was quite wonderful 🙂

We stayed at the Hyatt in Burlingame. First, let me share with you how much I appreciate their large atrium area (especially since it was so cold and wet outside), it revitalized me often throughout the weekend! More importantly I would like to discuss the importance of their SUPERB customer service. This Hyatt has mastered it – hats off to them!

The customer service we received was…superb. What could another word be? Dreamy! Yep, that’s it 🙂 Everything and anything we inquired about or requested was addressed with authentically pleasant attitudes, words, and immediate action. In a manner I say was superb! I truly felt welcomed and valued – as if I was the only one who mattered to them. Now, that’s priceless and should be the goal of every business!!!

“A great attitude is not the result of success; success is the result of a great attitude.”
~ Earl Nightingale

I must admit that when I saw the location was closer to the airport than the action of downtown San Francisco I was disappointed. However, now I would go there again quite happily and be quite content with a taxi ride to downtown.  Why? They wowed me! One example: I was pleasantly addressed, by name, each time a conversation occurred – not a room number or “Miss”. I appreciate the Hyatt’s team effort for consistently delivering this throughout my 6 day stay.

Now it’s your turn to create a superb customer experience and I ask you:

  1. How do you “wow” your customers?
  2. How do you consistently provide superb business?
  3. What other ways can you provide superb business to make your customers feel valued?
  4. What can you immediately do to deliver superb customer service?

Let’s help each other out and share at least one of  our answers to the above questions in the comments section below. Who knows, we might even start a “Wow” or “Superb” Customer Service movement right here 🙂

If you or your business needs rescuing on this particular topic
or any other Business Strategies we have been discussing,
please reach out to Maggie (262) 716.7750   FYI: I’m in the Central Time Zone

Blessings of Success to YOU ~
Maggie Mongan, Brilliant CEO & Founder
Brilliant Breakthroughs, Inc.

Direct Dial: 262-716-7750

LinkedIn: MaggieMongan

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4 Responses to “Superb Customer Service Matters!”

  1. jroselle March 28, 2012 at 6:07 pm #

    Maggie:

    Let me answer all four questions above.

    1. Care about helping the customer
    2. Care about helping the customer
    3. Care about helping the customer
    4. Care about helping the customer

    If you CARE and have authentic empathy the rest will take care of itself. You’ll instinctively come up with more ideas than you will ever be able to use. Have a nice day.

    • The Business Rescue Coach March 30, 2012 at 3:08 pm #

      Well, I cannot disagree with your approach at all! Also, I really appreciate the information you share on your blog about customer service – I couldn’t say it better myself!

  2. Blake Cahoon March 30, 2012 at 6:25 pm #

    Okay, I rise to the challenge…and this is an important issue as I build my client base. I start with what I believe to be great customer service during a session; this is done by really listening and applying my client’s concerns to the ongoing conversation; making sure I’ve addressed all their concerns and seeking ways to address issues that I may not be able to help with. (And admitting –yes, I don’t have all the answers!).

    Also secondly, I love my give-aways! I love buying neat colorful calendars, pens and pithy saying postcards and handing them out to future and current clients. Who can’t use another pen?

    And that’s how I attempt to ‘Wow’ my customers. By always being attentive to their needs, not my own and really digging into the situation at hand and attempting to provided wanted/needed solutions.

    Blake Cahoon
    Amethyst Moon Spiritual Education Center

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