This past week I went to San Francisco for a business event. I’d like to thank my dear friend who invited me to this fabulous event: my deepest appreciation to you Barbara Marie! Everything was great, except the weather… it was such a bummer to go to California and experience colder, much colder and significantly wetter, weather than when I left in Wisconsin – go figure! Yet, returning home to everything blooming and colorful was quite wonderful 🙂
We stayed at the Hyatt in Burlingame. First, let me share with you how much I appreciate their large atrium area (especially since it was so cold and wet outside), it revitalized me often throughout the weekend! More importantly I would like to discuss the importance of their SUPERB customer service. This Hyatt has mastered it – hats off to them!
The customer service we received was…superb. What could another word be? Dreamy! Yep, that’s it 🙂 Everything and anything we inquired about or requested was addressed with authentically pleasant attitudes, words, and immediate action. In a manner I say was superb! I truly felt welcomed and valued – as if I was the only one who mattered to them. Now, that’s priceless and should be the goal of every business!!!
“A great attitude is not the result of success; success is the result of a great attitude.”
~ Earl Nightingale
I must admit that when I saw the location was closer to the airport than the action of downtown San Francisco I was disappointed. However, now I would go there again quite happily and be quite content with a taxi ride to downtown. Why? They wowed me! One example: I was pleasantly addressed, by name, each time a conversation occurred – not a room number or “Miss”. I appreciate the Hyatt’s team effort for consistently delivering this throughout my 6 day stay.
Now it’s your turn to create a superb customer experience and I ask you:
Let’s help each other out and share at least one of our answers to the above questions in the comments section below. Who knows, we might even start a “Wow” or “Superb” Customer Service movement right here 🙂
If you or your business needs rescuing on this particular topic
or any other Business Strategies we have been discussing,
please reach out to Maggie (262) 716.7750 FYI: I’m in the Central Time Zone