August 23, 2011
OK, now we are on a roll! You probably just finished learning and answering the questions “What do you do?/How do you do that?” from the last posting. If not, go ahead and complete that now as it will assist you with this today’s discovery… Today we are focusing on “Why do you do that
August 22, 2011
Have you ever had an awkward moment when someone catches you off guard and says to you “What do you do?” … and you have a outwardly obvious brain-freeze (especially when your head is a million miles away from that particular topic)? Don’t worry- this happens! The real question is how do you prepare so
August 11, 2011
Mr. Popper’s Penguins Brilliant Business Movie Review What can this movie teach us about our business? Jim Carrey’s character (Mr. Popper is a lonely boy who has become an adult after the opening scene of the movie. Mr. Popper happens to be a successful businessman who is divorced and doesn’t have custody of his two
August 10, 2011
This brief article is a reminder of what customer service is and is not. Let’s make sure we don’t get caught off guard and say these things, or similar, to our customers! http://www.bnet.com/blog/customer-management/5-things-you-should-never-say-on-the-phone/952?promo=713&tag=nl.e713
August 8, 2011
Let’s see how we may be able to rescue your business from a struggle or two you may be having… and may not even realize it yet! What we are about to discuss fits in perfectly with the discovery process we are doing of rebuilding a profitable business. Let’s begin with this amazing little lesson of
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