Article: 5 Things you should never say on the phone

This brief article is a reminder of what customer service is and is not.  Let’s make sure we don’t get caught off guard and say these things, or similar, to our customers!

http://www.bnet.com/blog/customer-management/5-things-you-should-never-say-on-the-phone/952?promo=713&tag=nl.e713