Tamara Burkett is a full service consulting firm that specializes in customer retention, customer loyalty and Customer Relationship Management (CRM). I consult, train, advise, and speak on topics such as CRM selection and optimization, customer journey, and customer experience. Tamara Burkett serves clients throughout the world.
Cracking the Code: How to Harness the Power of CRM
We all know the importance of the customer experience. You’ve read countless articles, listened to podcasts and understand how it can improve your business. Yet, you don’t know what tools you need, where the start, or if it’s worth the investment. This chapter will answer your questions and explain what companies like Amazon and Zappos use to keep customers coming back. You’ll learn what CRMs are, how they can support your business, how to find the right tool, and more. After reading this chapter you’ll know the steps required to optimize your Customer Relationship Management system.
Tamara Burkett is a visionary who appreciates each person’s unique characteristics and knows how to bring out their best. As a strategic networker, Tamara’s genius lies in her ability to connect people with people and technology with people.
Tamara understands that nurturing relationships in a meaningful way requires both a personal touch and the appropriate technology. Through her consulting and training company, Tamara helps entrepreneurs and small business owners identify and onboard a system best suited to save time and increase profitability.
Using the results of her signature personalized assessment Tamara’s clients are able to quickly eliminate distractions, easily identify gaps, and create corrective actions. As an agile decision-maker, Tamara is able to find the best ways to reach a goal, increase productivity, or solve a problem.
With 14 years experience advocating for clients, uplifting staff, and developing systems for non-profits, Tamara is a strategic relationship builder. She uses those talents coupled with her graduate work in Organizational Management to bridge the gap between the personal and the technical.